What is going on? Did you do a double take when you saw a familiar face from 'downstairs' working at the Circulation desk? Perhaps you saw some unfamiliar faces behind the AV desk. Your eyes did not deceive you. In June, AV and Circulation became one team known as Circulation Services. We are working together to improve our service model and hope to be up to speed soon. There is so much to learn, but cross training will give us the flexibility to provide staffing where needed at any time. So whether we are upstairs or downstairs our focus remains on you, our customers.