Gail Seidenfrau's blog
Circulation Services now offers 'e-Receipts' at checkout to borrowers with a valid email address. Patrons can elect to receive an email receipt instead of or in addition to a paper due date receipt when checking out material. Just tell the staff at the Circulation desk your preference. The electronic version is very easy to read and a great way to help you manage your account.
As the holiday season approaches many people take library material along on vacation. This reminder about renewing is meant to help you avoid overdue fines or worse, being blocked from accessing your account. Many of our items allow two renewals, but new Audio books, 7-day loans, no hold DVDs, certain other collections and material on hold for another patron will not renew. After you try to renew your selections, review the new due dates and return items that didn't renew on time to avoid late charges. Always renew before you accumulate $10 or more in fines. Accounts are blocked at $10 preventing online or phone renewals.
It sounds like a New Years resolution but I'm talking library cards. This year adult library cards will be up for review to ensure your contact information is accurate. Updating will require you to visit the library and present proof of a qualifying address and a picture ID. A driver's license is preferred, but a passport along with a utility or similiar bill is fine as well. It is not necessary to replace your existing card, once renewed you can continue to use the same card and ID number.
You may only update your own card. Accounts must be in good standing with balances below $10. You can renew your card before it expires on your next visit to the library; once expired you won't be able to checkout, renew, place holds or download eBooks. Thank you for understanding, bring your ID and leave the library renewed!
Last month Circulation Services highlighted the advantages of receiving due date reminders, pick dates for holds and overdue notices by E-mail. It is a cost saving measure for our patrons and the library. You can now register online for this service on this very website. Click on the 'Find an Item' tab above, then 'My Account' and select 'Switch to E-mail Notification.' Fill in the requested information and submit.
Another service that might be of interest is Text Messaging, which is specifically for sending a pick up by date when a hold is available at the library. While not as comprehensive, the message says you have 5 days to pick up your hold, those who keep a cell phone nearby might appreciate a text. Sign up for this service at the Circulation Desk the next time you are in the library. The best scenario is to give us your E-mail address and a mobile number. You get the best of both worlds, a text and an E-mail.
Your email address opens so many possibilities to help you manage your library account. Provide Circulation Services with your email and begin the process of controlling your fines, your renewals and how you are notified when your requests are available at the library.
Three days before items are due an email reminder is sent (except for 3 day loans and museum passes) with a link to renew eligible material. Renew or return on time and you avoid late fees. If you've kept something beyond the due date you'll get a gentle reminder to help keep late fees in check. Another advantage for email recipients is same day notification when reserves become available with a 5 day pickup date.
Stop by the Circulation desk the next time you visit and sign up. More than 50% of our members use this service; we'd like to increase this number and lower our postage costs even more. Join to take control of your account and reduce or eliminate late fees.
All libraries, whether public or private, are concerned with the security and maintenance of their material. To that end, the collections in this library have an activated security system in place. Most times material is 'deactivated' at checkout and you leave with no problem. Occasionally the detection alarm rings even though you have a complete checkout receipt. The blame usually falls to barcode placement, most common on material from other libraries but sometimes on our older items as well. Cases containing more than one disc might need extra attention also. When the alarm sounds we ask that you return to the Circulation desk; we'll deactivate the security and thank you for your patience and understanding.
Welcome to a new beginning in your Audio/Visual experience at New City Library. No longer will patrons have to sift through boxes of cards; the cards are gone. Instead you can browse the collections directly from shelving. DVDs are divided by genre; for example: Comedy, Drama, TV shows, Non-fiction, Biography, Foreign Language, PBS, Blu-Ray, etc. Each genre is then shelved alphabetically be title. We know you'll prefer this more streamlined system, and staff is close by to help.
Make your selections; then check out at the Circulation Desk with staff or at a self-checkout station. All games are in locked cases and mut be unlocked by staff at the desk. Pick up your holds on our self-serve shelves near the checkout desk. Items are wrapped for privacy and are shelved alphabetically by the first four letters of your last name and include the last 4 digits of your barcode.
Juvenile audiovisual material, DVDs, CDs, and DS games are now located in the Children's Library. You'll find these items on new shelving, which allows you to make your selctions (no more browse cards) and bring them directly to the Circulation desk in the lobby for checkout. Yes, you can use the self-charging stations to checkout AV material! First, scan your library card barcode. Next, locate the New City Library barcode on the item, place the case barcode up in the V-shaped well and push it up through the scan line. Staff is available to guide you through the process or check your material out. If you are returning these items inside the library bring them directly to the main Circulation desk or drop in the convenient return slot.
We hope this major change improves your library experience. DVDs, CDs and DS games are all within your reach and checking out will be a pleasure for you and staff. Note, adult AV material is still located on the lower level.
The library is closed for the day and you realize you forgot to return your books and DVD's that are due. You're looking at those 'late' items wondering what options there are to avoid late charges. You can return your material in the parking lot book drops before we open for the next business day to take advantage of our grace period. The first book drop of the day uses the previous day's date. You will not incur a fine for material due the day before. Most items can go in the drop, only museum passes and Nooks need to be returned at the Circulation desk. Renewing online is another option. The system renews items by date, so all material due that day can be renewed before 11:59pm without a late fee. If you wait until the midnight hour, 12am, a fine is generated. Choose the option that best fits your schedule.
So you've finally gotten around to some serious decluttering. College graduates are moving out, high school seniors have their college acceptances or you might be downsizing. Are you wondering what to do with those old college textbooks, best sellers from back in the nineties, more than gently used paperbacks or favorite bedtime story books? Many people don't want to throw books away. You might think the best place is to drop them off at the library. We appreciate your good intentions but we really can't accept them. Very few donations are added to the collection; some might make it onto our 'Littlest Bookstore" shelves. Sadly, the majority are carted off by the custodial staff for recycling. We can suggest you call local hospitals, hospice, goodwill or local senior centers. A search on the internet may turn up sites that pick up books left curbside. New City Library no longer holds book sales, but other libraries in the county do and might accept your donations. Some phone numbers you might find useful: Goodwill, 624-0187, Salvation Army 620-7200.
You've checked out some material and now you have time to read that book or magazine, listen to an audio book or watch a DVD. What should you do if you notice a damage, perhaps a disc doesn't play or pages are missing, stained or torn? We suggest you call Circulation Services (845)634-4997, ext. 124 and tell us about the problem you encountered. You should also mention it to a staff member at the desk when the item is returned. It benefits all our members when repairs are done promptly, or if need be the item is reordered.